terms and conditions

GLS STONE GROUP USA CUSTOMIZED ORDER PROCESS

1. Initial Consultation
Contact our expert team at info@glsstonegroupusa.com to schedule an initial consultation. During this consultation, share your specific requirements, including the type of stone, dimensions, design preferences, and any other customizations you have in mind. This information helps us understand your vision thoroughly.

2. Design Proposal
Based on our consultation, our skilled designers will create a detailed design proposal tailored to your specifications. This proposal will include a visual representation of the customized product, along with a breakdown of costs and estimated delivery timelines. Please review the proposal carefully and provide your feedback.

3. Confirmation and Payment
Once you are satisfied with the design proposal, confirm your order by signing the provided agreement. Our team will then commence the production process upon receipt of the signed contract and payment.

4. Production and Quality Assurance
Our craftsmen will begin crafting your customized stone product with meticulous attention to detail. Throughout the production process, our quality assurance team will conduct rigorous checks to ensure that the final product meets our highest standards of quality and your expectations.

5. Final Inspection and Delivery
Before dispatch, your customized stone product will undergo a final inspection to guarantee its integrity and craftsmanship. Once approved, we will coordinate the delivery to your specified location. Our team will ensure secure packing and safe transportation to prevent any damage during transit.

6. Installation Support (optional)
If required, our experts can provide on-site installation support to ensure that the customized stone product is installed correctly and seamlessly integrates into your space.

We are committed to providing you with exceptional service and a product that exceeds your expectations. Should you have any questions or concerns at any stage of the process, please do not hesitate to reach out to our customer service team.